MacOS Support Essentials 10.12 (Sierra 101) Course – Futureworld Malaysia
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MacOS Support Essentials 10.12 (Sierra 101) Course

MacOS Support Essentials 10.12 (Sierra 101) Course

November 7, 2017 – November 9, 2017 all-day
Apple Authorised Training Centre @ Futureworld Wangsa Walk Mall
Lot 1-15A Level 1
Wangsa Walk Mall, Wangsa Avenue 9, Jalan Wangsa Perdana 1, Wangsa Maju, 53300 Kuala Lumpur
Call us now for details
Zen Juan Isnin
+6013 249 9223

MacOS Sierra Support Essentials 10.12 (Header)Course Session: 3-days (10.00am – 6.00pm)
Course Date: 7th – 9th November 2017
Course Fee: Call us now for details


Course Description

macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration.

Through practical, hands-on lessons, you’ll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.



Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to:

  • Use macOS Sierra tools and resources to troubleshoot macOS Sierra
  • Understand macOS Sierra features and functionality, including how to find more information about macOS Sierra
  • Prepare for Apple Certified Support Professional (ACSP) 10.12 certification



  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users



  • macOS knowledge
  • Basic computer navigation skills



Part 1: Installation and Configuration

  • Install macOS Sierra
  • Set Up and Configure macOS Reference
  • Use macOS Recovery
  • Update macOS Software

Part 2: User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage Security and Privacy
  • Manage User Account Passwords

Part 3: File Systems

  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing
  • Use Hidden Items, Shortcuts, and File Archives

Part 4: Data Management

  • Manage System Resources
  • Use Metadata and File Search Technologies
  • Manage Time Machine
  • Install Applications

Part 5: Applications and Processes

  • Manage Documents
  • Manage and Troubleshoot Applications
  • Manage Basic Network Settings

Part 6: Network Configuration

  • Manage Advanced Network Settings
  • Troubleshooting Network Issues
  • Manage Network Services

Part 7: Network Services

  • Manage Host Sharing and Personal Firewall
  • Troubleshoot Peripherals

Part 8: System Management

  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues
  • System Troubleshooting